ade77 Privacy Policy

1 Introduction and Scope of Application

ade77 is a trusted online gaming and sports betting platform operated for users in Bangladesh. Your privacy is very important to us. This Privacy Policy ("Policy") explains how ade77 collects your personal information, how it is used, where it is stored, and under what circumstances it may be shared with third parties.

This policy applies to the ade77 website, mobile platform, and all related services. Information provided when registering on our platform, using your account, and contacting our customer support team is covered under this policy.

By using our platform, you confirm that you are 21 years of age or older and that you agree to all the terms of this privacy policy. If you do not agree to any term of this policy, please refrain from using our services.

2 Information We Collect

ade77 may collect the following types of information to operate its services properly and to provide you with the best experience:

2.1 Personally Identifiable Information

• Full name and date of birth
• Valid email address
• Residential address
• National ID card or passport number (for identity verification)
• Your chosen username and password

2.2 Financial Information

• bKash, Nagad, Rocket, Upay or bank account details
• Transaction history and amounts
• Deposit and withdrawal records
• Bank transfer details (where applicable)

2.3 Technical Information

• IP address and device type
• Browser information and operating system
• Cookie and session data
• Time and date of site access
• Log of which pages were visited

2.4 Gaming Activity Information

• Game play history and preferences
• Bet amounts and win/loss records
• Details of bonuses and promotions received
• Self-exclusion or responsible gaming limit information

3 Methods of Data Collection

ade77 collects your information through various methods. Primarily, information is collected directly when you register an account, complete a transaction, or contact us.

Information about your device and browsing behaviour is also collected automatically — through cookies, web beacons, and similar tracking technologies. These technologies help us improve the performance of our platform and personalise your experience.

Some information may also be obtained through third-party verification services during the identity verification process (KYC). This process is essential for preventing fraud on our platform and complying with anti-money laundering regulations.

4 Purpose of Data Use

ade77 uses your personal information for the following legitimate purposes:

• Account Management: To create, manage, and keep your account secure.
• Identity Verification: To confirm your age and identity and to prevent fraudulent activity.
• Financial Transaction Processing: To smoothly complete deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your complaints, questions, and requests.
• Service Improvement: To analyse and improve the performance of our platform.
• Personalised Experience: To display games and offers according to your preferences.
• Legal Compliance: To comply with applicable laws and regulations.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Communication: To inform you of important policy changes and updates related to your account.

5 Data Sharing and Disclosure

ade77 does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party vendors to operate our services, such as payment processors, identity verification services, and IT service providers. These vendors only have access to the information necessary to perform their specific responsibilities and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may disclose information if we are required to do so by law, court order, or a valid request from an authority. Disclosure may also be required to comply with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations.

5.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may form part of the transferred assets. Should such an event occur, we will notify you in advance.

5.4 With Your Consent

In cases other than those mentioned above, we will not share your information without your explicit consent.

6 Data Security Measures

ade77 uses industry-standard security technologies and practices to keep your personal information secure. Our security framework includes:

• SSL Encryption: All data transmitted on our site is protected by SSL/TLS encryption technology.
• Data Encryption: Stored sensitive information, particularly financial and identity data, is kept with strong encryption.
• Access Controls: Only authorised personnel have limited access to user information, and they undergo strict training.
• Regular Security Audits: Our systems undergo regular security testing and audits.
• Firewalls and Intrusion Detection: Advanced firewalls and IDS systems prevent unauthorised access attempts.
• Two-Factor Authentication: An additional layer of security is available for account access.

Although we take the highest security measures, it is not possible to guarantee complete security when transmitting information over the internet. We therefore advise you to keep your account password confidential and not share it with anyone.

7 Data Retention Period

ade77 retains your information only for as long as necessary. We consider the following factors when determining how long to keep data:

• All necessary information is retained while your account is active.
• Financial transaction records are retained for a period defined by applicable law even after an account is closed.
• Identity verification information must be retained for an extended period in accordance with anti-money laundering regulations.
• Information relevant to legal claims or dispute resolution may be kept for an additional period.

Once the defined retention period has passed, we securely delete or anonymise your information so that you can no longer be identified.

8 Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

8.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the website, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect anonymous data to understand patterns of website use.

8.2 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some parts of our service to not function properly.

9 Your Rights

You have the following rights regarding your personal information, and ade77 is committed to respecting them:

• Right of Access: You have the right to request details of what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be corrected.
• Right to Erasure: You may request deletion of your information in certain circumstances, although this may not always be possible due to legal obligations.
• Right to Restrict Processing: You may request that the processing of your information be restricted in certain circumstances.
• Right to Data Portability: You may request your information in a structured, readable format.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will generally respond to your request within 30 days.

10 Privacy of Minors

ade77 services are intended for those aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information about a minor has been collected accidentally, we will immediately delete that information and close the associated account.

If you believe that a minor has registered on our platform, please contact us.

11 Third-Party Links and Services

Our platform may integrate with third-party services, particularly payment service providers such as bKash, Nagad, Rocket, and Upay. These third-party services have their own privacy policies and operate independently. ade77 is not responsible for their privacy practices.

We recommend that you read the privacy policy of any third-party service before using it.

12 Changes to the Privacy Policy

ade77 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in a timely manner. Continued use of the platform after changes are made will be taken as your consent to the updated policy.

The latest version of this policy will always be available on this page. You can tell when this policy was last changed by looking at the "Last Updated" date shown at the top of the page.